Keeping you Safe & Secure

Updated December 2021

Dear Guest

As we look forward to welcoming you to our properties for a relaxed escape from it all, we trust that you will feel confident in choosing to stay with us. Whilst there’s been a greater sense of ‘normality’ since the summer, our priority continues to be the safety of our guests, colleagues and local community. For this reason, across all of our hotels, we have continued to keep in place certain measures in line with our AA Covid Confident status.

·        Our customer-facing team members continue to wear a face covering and we’re also asking our guests to wear a face covering when in public areas of the hotel.

·        Sanitiser dispensers, regular handwashing, regular sanitation of touchpoints and surfaces also remain in place.

·        We ask guests to reserve a time for dinner via Reception

·        Check-in is from 4pm on the day of arrival so that our teams have enough time to ensure that all rooms are cleaned to the highest of standards and that additional hygiene and safety measures are fulfilled.

If you would like more information on our safety procedures, please feel free to ask.

Whatever the coming weeks bring, we’ll be continuing to extend a warm welcome and provide a safe and hospitable environment for everyone passing through our doors. We look forward to seeing you.

With best wishes from the team at Eshott Hall.

If you would like more information on our safety procedures please feel free to ask.

We politely request that if you are displaying any symptoms of Covid-19 that you call us to postpone your stay.


Government Guidance

We’re following government guidelines and have completed necessary risk assessments on all aspects of how we operate. Our teams have been trained to deliver safe hospitality and we have completed AA Covid Confident certification to validate our policies. Due to the developing nature of the situation and the guidance issued, we are continually updating and reviewing our policies so information you receive at the time of booking may be out of date by the time you stay at the hotel.

Our teams

Every member of staff has been trained in new health and hygiene procedures. We’ve implemented new policies in the workplace and guest-facing members of staff have been supplied with the necessary PPE to include face masks and gloves. In addition, we’re in touch with our key suppliers to ensure that their practices also adhere to our high standards on health and hygiene.

What this will look like:

Before you arrive

  • Our Reservations team will be in contact prior to your arrival to discuss your stay and ensure we have the necessary information to make check-in as straight forward as possible, thereby minimising unnecessary contact on arrival. If you have any special requirements please let us know before you arrive so we can make the necessary preparations with everybody’s safety in mind.
  • Your booking will be flexible up until 48 hours prior to arrival, when full pre-payment will be taken for direct bookings. This will make check-out much quicker and easier too.

On arrival

We’ve updated our check-in and check-out procedures to promote social distancing and minimise contact with staff and other guests.

  • For everyone’s peace of mind, all guests are requested to check their temperature before leaving home. We ask that anyone recording a temperature of 38 degrees or above remains at home and postpones their visit please.
  • Perspex partition screens are in place at Reception and check-in staff will be wearing protective gloves. The furniture in the hotel lobby has been rearranged and marked out to allow social distancing for people using this area, though a separate waiting area is in use during times when check-in is a little busier. We politely ask guests to wait here before being called to check-in.
  • Regrettably, in line with a reduced-contact experience, we will not be routinely assisting with guest’s luggage or showing guests to their rooms.

During your stay

  • It is no longer mandatory for face coverings to be worn in all public areas of the hotel. However we are politely requesting that guests continue to wear masks in public areas of the hotel whenever not seated at a table for the safety of our team and your fellow guests.
  • We’ve scaled up our already robust housekeeping operations throughout the hotel and will be regimentally disinfecting all surfaces to prevent the spread of pathogens. You’ll be seeing a lot more of our vigilant housekeeping teams who will be deep cleaning the hotel common areas regularly throughout each day.
  • We’ve installed automatic hand sanitisers at stations throughout the hotel and we politely ask that you use the hand sanitiser each time you enter the hotel and upon entering dining areas. Guests are also reminded to wash their hands regularly.
  • Where possible, guests who are staying at the hotel are requested to use the bathroom in their hotel bedroom to reduce contact with other people using the toilets in the common areas.

Guest bedrooms

  • Every guest bedroom and bathroom will be fully sanitised and sealed before each new guest’s arrival. All bed linen, towels and robes are professionally cleaned on a high heat.
  • We will resuming mid-stay servicing of guest bedrooms. However, if you would prefer that our Housekeeping team does not service your bedroom during your stay please advise Reception upon check-in. A supply of of fresh towels, toiletries and bedroom amenities can be collected from Reception each day instead.
  • All in-room consumables, including toiletries, tea and coffee trays and slippers will be replaced before each stay.

Dining at the Hotel

  • We are lucky to have lots of outside space at the hotel and, while the weather permits, you’ll have the option to dine outdoors in the fresh air, should you wish.
  • We’ll request that guests book a time slot for their menu to help spread the flow of diners.
  • Breakfast will be served at your table (or to your room if you prefer) and we won’t be offering a buffet service for now.
  • Our menus have been pared down to allow us to operate our kitchens with fewer members of staff and adhere to social distancing within our teams. Rest assured; we’ve not lost the classic dishes that we know you love nor the quality that we’re renowned for. You’ll still enjoy food that is beautifully presented, generous in size and of high quality, reflecting the best of regional produce.