Hotel Closure: A Message from the Team
It is with deepest regret that we announce that we have chosen to close our hotel for a minimum of four weeks from 23rd March 2020, following the Government’s latest announcement.
This has been a tough, and somewhat regretful decision, but we naturally are guided to prioritise the health and wellbeing of our guests, staff and our broader community too.
We sincerely hope that this closure will be short-lived, and that we will all ultimately benefit from making smart and appropriate decisions in the here and now.
We now embark on contacting our individual guests, who have booked to stay or dine with us over the next few weeks. As you can appreciate, this may take some time, so please don’t worry if you do not hear from us immediately. We can reassure you that there is no need to contact us, and that we shall be in touch with you over the coming days to support you in re-arranging your plans.
Please visit our website or keep in touch with us via social media, as we shall continue to send out regular updates to you to keep you informed. If you have any questions surrounding this announcement, we’re here to help you. The best way to be in touch is to email us at firstname.lastname@example.org
In the meantime, we’ll be working behind the scenes to ensure that when we do re-open, our hotel and team will be ready to extend a warm welcome, for you to fully relax and enjoy our beautiful home-from-home in the North East.
We are sending you and your families our very best wishes for your health and well-being, and look forward to seeing you again soon,
With best wishes,
The Team at Eshott Hall
Book Direct with Confidence
With current global events in mind we’ve updated our booking terms and conditions to give you extra peace of mind when making a direct booking with us. We want your booking experience to be as flexible as possible so from 16th March 2020 we’ve amended our cancellation policy to give you the option to postpone your stay at no charge.
Please note that the cancellation policy below applies to bookings made directly with any hotels within the Robert Parker Hotel Collection. Guests who booked via online travel agents or third-party travel professionals are advised to contact their booking provider for information on their policies.
New Room Bookings
For all new room bookings made directly with The Robert Parker Collection hotels until 30th April 2020 there will be flexibility to change your arrival date within six months of the booking date. As long as this is done at least 48 hours before your stay, you can easily change your arrival date (subject to availability) or we will issue you with a credit note for the full amount to use towards a stay at a future time.
Existing Room Bookings
For all guests with existing direct bookings, again, we are offering flexibility. As long as you notify us 48 hours prior to your arrival date, you will be able to move your booking to another date (subject to availability) or we will issue you with a credit note for the full amount to use towards a stay at a future time.
If you wish to move your booking to another date, we will be flexible and try to accommodate your request (subject to availability). Please contact us with alternative dates in mind.
If we need to cancel events due to imposed restrictions, we will offer you the chance to move the booking.